“Be present,” “listen with your heart,” and other phrases have become popular throughout our busy world. We move so fast, and do many things (at once) that listening to others often seems like a challenge (perhaps because we don’t even know how to listen to ourselves).
Create the conditions for better listening. Stop and make time to listen with all of your physical senses, and also actively practice putting judgement aside and get to the feelings and perspective of the speaker.
Why are they saying what they are, and what do they need from you? Often, it’s simply to be heard.